Dialog Analysis

Analyze important parameters of dialog such as identifying and tracking multiple speakers at the same time, reaction times, silent spots, speaker swaps, monologs vs. dialogs, speech length and speed.

  • Main benefits

    • Increase customer satisfaction

    • Enhance agent skills

    • Optimize call length

    • Increase the ROI of your campaigns

Targeting contact center businesses

Phonexia Speech Analytics delivers comprehensive solutions for performance and revenue enhancements.

  • Main benefits

    • Enhance customer experience

    • Improve agent skills

    • Optimise your marketing campaigns

    • Increase your ROI

  • Used technologies

    • Language Identification

    • Gender Identification

    • Keyword Spotting

    • Speech Transcription

    • Age Estimation