Script Alignment

Analyze both the agent and customer channels. Check the quality of your agents’ script alignment and gather important information from any call’s content. Better understand a client’s preferences.

  • Main benefits

    • Increase agent performance

    • Eliminate invalid calls

    • Classify calls automatically

    • Detect key information

Targeting contact center businesses

Phonexia Speech Analytics delivers comprehensive solutions for performance and revenue enhancements.

  • Main benefits

    • Enhance customer experience

    • Improve agent skills

    • Optimise your marketing campaigns

    • Increase your ROI

  • Used technologies

    • Language Identification

    • Gender Identification

    • Keyword Spotting

    • Speech Transcription

    • Age Estimation