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Customers want to fix their problems as quickly as possible, and many prefer to do it entirely by themselves. How can biometric voice recognition improve self-service?

With the powerful combination of speech analytics and voice recognition, call centers can unlock an entirely new level of insights. What are the most significant benefits?

Leaving summer behind, our team of researchers and developers has released Phonexia’s latest voice biometrics and speech recognition technologies for your innovative projects.

Whether your customers reach out to your support team via phone or a chat on your website, they expect spot-on customer service. Let's see how chatbots and voicebots can help.

As voicebots are quickly becoming essential for ensuring excellent customer care in modern call centers, can they also help with outbound call center activities?

Call center fraud has been continuously evolving. Fortunately, the same is true for the accuracy of voice biometrics. Can voice biometric solutions help prevent call center fraud?

Considering how much success criminals have had with voice phishing and text message scams over the past two years, what can you do to not fall victim to those types of fraud?

Digital virtual assistants have the immense potential to revolutionize and greatly advance healthcare as we know it. What are some of the most inspiring applications?

Staying operational during emergencies is a great challenge for call centers. What are key call center automation approaches for efficient crisis management?