Blog

The adoption of Machine Learning has improved modern solutions massively. What benefits does Artificial Intelligence bring to customer service departments?

Cyber-related crimes cost the world $6 trillion in 2021. With cybercriminals constantly evolving their methods, what are the most common cybercrime types to be aware of in 2022?

The adoption of remote work comes with various hiring challenges. Phonexia and 3-2-1-GoCheck have become partners to help businesses solve these with voice biometric remote identity checks.

Check out a video from our partner Cognigy, a leader in Conversational AI automation, to see how Phonexia’s voice biometrics and Cognigy.AI enable frictionless conversational phone bots.

With cloud solutions comes great data security responsibility. Phonexia is pleased to announce a partnership with a leading European cloud provider to meet the strictest data privacy policies.

Voice biometric technologies have experienced outstanding progress in the last few years. What surprising body characteristics are hidden in our voice?

Nowadays, customers are more impatient than ever and expect to be served straight away. How can businesses improve the contact center experience with conversational AI and voice biometrics?

The call center industry has experienced a very intense transformation in the past two years. What are call centers’ biggest remote work challenges to be solved in 2022?

The past two years have changed everything about our way of living, working, and shopping. What are the latest customer expectations, and what customer service trends can we expect in 2022?