Blog, January 6, 2022
The level of customer satisfaction is measured by various metrics, and the Customer Satisfaction Score is one of those. How can voice biometrics help contact centers improve this score even further?
Blog, January 6, 2022
The level of customer satisfaction is measured by various metrics, and the Customer Satisfaction Score is one of those. How can voice biometrics help contact centers improve this score even further?
Blog, December 22, 2021
As the new year is almost here, Phonexia wishes all its customers, partners, and employees a very RESTful API (Amazing Presents Intake) and a prosperous 2022!
Blog, December 20, 2021
Which are the most valuable AI and machine learning conferences to attend in 2022? Choose the ones with the greatest value for yourself with our list of the world’s top AI events to attend in 2022.
Blog, December 17, 2021
What makes a company the best? Is it an innovative product? Hard work? The company’s culture? Exceptional employees? A visionary CEO? Luck? Some other secret?
Blog, December 15, 2021
Machine learning has always been at the heart of Phonexia’s success in the voice recognition industry. Today, we are happy to announce that Phonexia has joined the NVIDIA Inception program.
Blog, December 10, 2021
What are the latest trends and strategies in call centers and customer experience? Here is our list of the top 10 call center and customer experience conferences you cannot miss in 2022!
Blog, December 3, 2021
Andrea Fröhlich, a forensic expert from the Zurich Forensic Science Institute, evaluated our latest speaker identification technology with fantastic results based on forensic_eval_01 methodology.
Blog, November 25, 2021
Our revolutionary generation of speaker identification technology was rigorously tested before its release in 2020. But how does it perform in the real world?
Blog, November 19, 2021
The world has abandoned single-layer “username and password” authentication and embraced the multi-factor principle. What is the next evolutionary step of biometric authentication?