Blog

What are the latest trends and strategies in call centers and customer experience? Here is our list of the top 10 call center and customer experience conferences you cannot miss in 2022!

Andrea Fröhlich, a forensic expert from the Zurich Forensic Science Institute, evaluated our latest speaker identification technology with fantastic results based on forensic_eval_01 methodology.

Phonexia Voice Verify was tested rigorously before we introduced it in 2020 as our cutting-edge solution for instant voice verification in contact centers. But how does it perform in the real world?

The world has abandoned single-layer “username and password” authentication and embraced the multi-factor principle. What is the next evolutionary step of biometric authentication?

Identity theft is one of the most common problems for businesses, especially for financial institutions. How can banks enhance account security without introducing additional passwords?

How does voice biometrics help the banking industry and other financial institutions ensure exceptional security and customer experiences for their clients?

Fall is here, and the same is true for the Phonexia Fall 2021 Product Release! What are the latest enhancements that our R&D teams have been working on tirelessly in the last six months?

Time is money for both customers and businesses, and this is especially true for contact centers. The question is: What can contact centers do to reduce the average handle time?

With today’s demand for intuitive experiences, is it still possible for call centers to find a balance between enhanced security and a convenient passwordless customer experience?