Blog

The benefits of using voice biometric authentication in call centers are undeniable. But what should you ask yourself as a call center manager before you consider it for your call center?

March is not only the month that marks the 15th year of Phonexia on the market, but it is also the month of Phonexia Spring 2021 Product News! So what has our R&D team achieved this time?

Companies use voice biometrics more and more. But what are the key benefits of using voice biometric authentication in businesses, especially in call centers and contact centers?

Today is a very special day for Phonexia. We are celebrating our 15th birthday! And to make it twice as exciting, we are also happy to be welcoming the world’s top voice biometrics researcher onboard!

Phonexia’s team of language recognition experts won first place in the dialect identification task of the Oriental Language Recognition 2020 Challenge, competing with 58 teams from all around the world.

The market is full of solutions that offer voice-based automation and promise seamless handling of calls, increased NPS, and reduced costs. But how smart are these voicebots and virtual assistants in reality?

Fall 2020 is here, and the latest release of Phonexia's speech and voice recognition technologies is out. Let’s explore the exciting enhancements that our R&D team spent the whole summer working on!

Phonexia joins more than 240 organizations worldwide and becomes a member of the Biometrics Institute—an independent and impartial international forum for ethical use of biometrics and biometric analytics.

The coronavirus outbreak has torn long-established remote communication patterns into pieces. So, looking ahead, what does the future hold for call centers in the post-COVID-19 era?