Blog, October 12, 2020
The market is full of solutions that offer voice-based automation and promise seamless handling of calls, increased NPS, and reduced costs. But how smart are these voicebots and virtual assistants in reality?
Blog, October 12, 2020
The market is full of solutions that offer voice-based automation and promise seamless handling of calls, increased NPS, and reduced costs. But how smart are these voicebots and virtual assistants in reality?
Blog, September 30, 2020
Fall 2020 is here, and the latest release of Phonexia's speech and voice recognition technologies is out. Let’s explore the exciting enhancements that our R&D team spent the whole summer working on!
Blog, July 16, 2020
Phonexia joins more than 240 organizations worldwide and becomes a member of the Biometrics Institute—an independent and impartial international forum for ethical use of biometrics and biometric analytics.
Blog, June 9, 2020
The coronavirus outbreak has torn long-established remote communication patterns into pieces. So, looking ahead, what does the future hold for call centers in the post-COVID-19 era?
Blog, April 2, 2020
I believe in a voice-first future. A world where people massively leverage robot-assisted work and communicate with automated systems naturally through speech.
Blog, February 28, 2020
UPDATE: Phonexia staff won't be able to attend the event due to coronavirus measures.
Blog, February 27, 2020
AI gets smarter every day, and voicebots and chatbots start truly influence customer experience. Here is a list of the best chatbot and voicebot conferences you cannot miss in 2020!
Blog, February 25, 2020
How long does it take your contact center agents to verify clients over the phone? 30 seconds, a minute, or even longer? Stop wasting everyone’s time with a neverending list of security questions.
Blog, February 20, 2020
March is only a couple weeks away, and our experts are getting ready for showcasing Phonexia’s latest advancements at the UK’s world-class Security & Policing event in Farnborough.