Blog, August 25, 2022
Call center fraud has been continuously evolving. Fortunately, the same is true for the accuracy of voice biometrics. Can voice biometric solutions help prevent call center fraud?
Blog, August 25, 2022
Call center fraud has been continuously evolving. Fortunately, the same is true for the accuracy of voice biometrics. Can voice biometric solutions help prevent call center fraud?
Blog, August 8, 2022
Considering how much success criminals have had with voice phishing and text message scams over the past two years, what can you do to not fall victim to those types of fraud?
Blog, July 22, 2022
Digital virtual assistants have the immense potential to revolutionize and greatly advance healthcare as we know it. What are some of the most inspiring applications?
Blog, July 12, 2022
Staying operational during emergencies is a great challenge for call centers. What are key call center automation approaches for efficient crisis management?
Blog, June 28, 2022
Identity theft has always been an attractive choice for fraudsters skillful in deception and psychological manipulation. Here are the four biggest identity theft frauds in modern history.
Blog, June 15, 2022
Receiving high call volumes to your call center can be a solid sign that your business is thriving or that an unexpected issue needs your immediate attention. Let’s see how voicebots can help.
Blog, June 8, 2022
Call center metrics are important indicators of a call center’s performance. Can voice biometrics and speech recognition help improve any of those metrics?
Blog, June 1, 2022
After seven years of Phonexia’s exceptional growth, Michal Hrabí decided to step down and enjoy a well-deserved sabbatical. For that reason, we are excited to announce our new CEO today!
Blog, May 16, 2022
Voice commerce is quickly becoming an important sales channel for many businesses. Will voice payments powered by voice biometrics make it an even greater experience?