Verify the identity of your remote-working employees by voice seamlessly and ensure that only authorized persons speak to your customers and join online conference meetings.
With passive voice biometric verification in place, your employees can always offer outstanding customer service without compromising security when working remotely.
Stay ahead of social engineering and fraudulent attempts over the phone with continuous voice verification of your customers and employees running in the background.
Be at ease when discussing sensitive information at your company’s online conference calls, knowing that only attendees successfully verified by voice are present.
The Covid-19 pandemic had many businesses reevaluate the benefits of home office and adjust their processes to offer remote work more easily. However, the supervision of remote employees who take care of customers over the phone requires highly secure but convenient authentication as customer service excellence is at stake. Voice verification meets these requirements as the human voice is unique and the most natural way of communication. Phonexia’s passive voice biometric verification can verify a person’s identity in just 3 seconds.
With the Phonexia Voice Verify solution, your organization can verify remote employees’ and customers’ voices automatically in the background after only 3 seconds of net speech with over 92% accuracy from out of the box (tested on the NIST SRE16 test set). Persons can speak freely, and there is no need for other hardware—a device’s microphone is enough.
Whether your employees need to work from home or your company offers virtual contact center services as part of its portfolio, Phonexia’s passive voice biometric verification empowers your business with the balance between the authentication’s security, speed, and intuitiveness necessary for the effective management of your remote workforce.
Cybercrime never sleeps, and social engineering methods are becoming increasingly sophisticated. Phonexia’s voice verification helps your company counterfeit such fraudulent attempts with the continuous verification of a person’s voice running in the background of a call, detecting any difference in the customer’s and agent’s voice in real-time.
Excellent customer service is the cornerstone of every successful business. Phonexia Voice Verify enables your organization to guarantee the exceptional level of customer service your customers deserve with fast and seamless voice verification of your skilled remote agents as well as your customers reaching out to your contact center.
Passwords can be discovered, reference numbers obtained, smartphones stolen. The one unique thing that your remote employees and clients can use to verify their identity over the phone is their voice. Phonexia Voice Verify lets your company recognize a person’s voice in a few seconds and personalize their user and customer experience with ease.
The human voice is so unique that Phonexia’s voice verification can identify a person’s voice across any language and accent. Therefore, whether your contact center provides services to local customers or employs remote agents speaking different languages to take care of global customers, the caller’s identity can always be verified with exceptional accuracy.
Only a few authentication providers can deliver precise, safe, and smart solutions that address security and CX requirements as well as challenges. Phonexia has been able to recognise these market demands and translate its experience and insights into exceptional, tangible, and innovative solutions.
Create a voiceprint of your voice and test the voice verification for yourself with the Phonexia Voice Verify demo.
We will introduce our technologies to you and answer all your questions.
