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Speech Analytics | Phonexia Speech Technologies

Speech Technologies for Speech Analytics

Uncover business insights from speech automatically, understand the full context of conversations between your clients and agents, and improve customer experiences with real-time speech analytics.

Unleash the Power of Information Hidden in Speech


Make business decisions based on the full context of your speech data uncovered by Phonexia's cutting-edge speech technologies. Tap into every crucial insight hidden in speech, analyze 100% of your contact center’s phone conversations in real time, and process large amounts of audio data extremely fast based on every important keyword and the speaker’s demographic information to enhance your business in the most optimal way.

Content Analysis

Transcribe calls automatically with Speech Transcription and always have the most recent overview about the nature of the conversations between your agents and customers. Detect keywords during speech in real time, identify trends and emerging situations based on surges in calls with specific topics, and search transcriptions for any other insights rapidly.

Interaction Analysis

Easily analyze every discussion your contact center agents have with customers over the phone. With the combination of Speaker Diarization and Voice Activity Detection technologies, you can automatically track and timestamp every interaction in a call, effectively uncovering all cross-talking and silent spots and measuring their length.

Comprehensive Assessments

Train your contact center professionals based on the analysis of their interactions extracted from all their calls with customers. Eliminate manual listening to calls and use Phonexia speech technologies instead to check automatically whether your agents followed a dialog script, did not engage too much in a cross-talk, and avoided unnecessary silence.

Phonexia | Home Credit Case Study

Home Credit Case Study

Learn how Home Credit streamlined its call center operators’ work and increased customer satisfaction through speech analytics powered by Phonexia speech technologies.

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innogy Case Study | Phonexia

innogy Case Study

Learn about the call center challenges that innogy solved successfully with Phonexia’s innovative speech recognition technologies enabling automatic call topic detection, greater call center efficiency, and increased up-selling.

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What People Are Saying

Thanks to the use of speech technologies, we have opened the door to a very advanced analysis of all ongoing calls. It allows us to improve our business significantly and respond more quickly to customer requirements. Last but not least, it is an interesting competitive advantage.

Martin Kristof

innogy Operations and Technical Development Manager

Used Technologies

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Schedule a free demo with our experts to see for yourself how Phonexia speech technologies can help your business with speech analytics.

What Will You Get?

We will show you a free demo of Phonexia speech technologies and the ways you can use them to perform detailed speech analytics.

 

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