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Phonexia Voice Verification for Financial Services

Voice Authentication for Banks & Financial Services

Comply with the strictest security standards, prevent social engineering fraud, increase account security, and improve customer experience with passive voice biometric authentication.

The Passwordless Voice Authentication Your Clients Want

Continually rising security standards and increased cybercrime sophistication put enormous pressure on banks, insurance companies, and other financial services providers to maintain high account security while keeping clients’ access over the phone as convenient as possible. By enhancing multi-factor authentication with passive voice biometric authentication, clients can be verified seamlessly as they speak in just a few seconds and without the need to remember other security questions.

Passive Voice Biometric Authentication

Passwords can be discovered, reference numbers obtained, smartphones stolen. The only thing that always enables clients to verify their identity over the phone is the uniqueness of their voice. Passive voice biometric authentication allows clients to speak freely about their request—without forcing them to say a specific phrase—while their voice is analyzed seamlessly in the background to prove their identity as they are speaking.

Fast Authentication Phase

In a world where time is money, no one likes to waste time on knowledge-based authentication unless absolutely necessary. Voice authentication is a much faster way to authenticate a client over the phone. With the Phonexia Voice Verify solution, your financial institution can authenticate clients in just 3 seconds with over 92% accuracy (based on the NIST SRE16 test set). The authentication’s accuracy increases further as the conversation continues.

Better Customer Experience

Voice authentication is a perfect way to improve not only account security but also the customer experience of every client reaching out to a contact center. They can simply start speaking to a contact center operator about their request right away, without the necessity of answering multiple security questions first, and the authentication is done seamlessly in a few seconds in the background based on their voice.

Language Independence

Regardless of the language, accent, or words spoken, the unique properties of the human voice remain the same. Therefore, whether your contact centers provide services to local customers or need to take care of global customers who speak different languages, voice biometric authentication is always able to authenticate clients reliably, quickly, and seamlessly over the phone.

Fraud Detection

Social engineering is becoming increasingly sophisticated and cybercrime entities are employing advanced methods to overcome the security measures of financial systems. Voice biometric authentication enables banks and financial services providers with natural, automatic, and real-time detection of any fraudulent attempts to access clients’ accounts.

Only a few authentication providers can deliver precise, safe, and smart solutions that address security and CX requirements as well as challenges. Phonexia has been able to recognise these market demands and translate its experience and insights into exceptional, tangible, and innovative solutions.

Phonexia | Multinational Consumer Bank Illustrative Case Study

Multinational Consumer
Bank | Illustrative Case Study

Discover how a multinational European bank can shorten the average authentication time with the Phonexia Voice Verify solution and greatly improve customer experience and the average handling time.

Read Case Study

Get Your Free Online Demo

Create a voiceprint of your voice and test the voice verification for yourself with the Phonexia Voice Verify demo.

  1. Register yourself to access the demo
  2. Follow the instructions sent in an email
  3. Verify your voice in 3 seconds

We will introduce our technologies to you and answer all your questions.