Discover fraudsters automatically based on their voice in near real-time and mitigate contact center fraud effortlessly with cutting-edge, AI-powered software designed specifically for contact center identity fraud detection.
A speaker’s voice is automatically compared with the rest of the audio recordings stored in a database, and every potential fraudster is marked instantly each time a new batch of audio recordings is processed.
Fraudsters are identified based on Phonexia’s passive voice biometrics, which can recognize a person’s voice with over 98% accuracy achievable out of the box regardless of the language, accent, and words spoken.
Suspected contact center fraud is highlighted automatically and ordered based on custom rules to ensure fraud investigators always receive the most important warnings first and can investigate efficiently.
Phonexia Orbis Fraud Detect is a revolutionary contact center solution powered by Phonexia’s advanced passive voice biometrics for the effortless detection of contact center identity fraud (such as telco subscription fraud), with over 98% accuracy. Call recordings are analyzed in the background as frequently as needed, and suspected fraudsters are marked automatically, shortening the time for identity fraud discovery dramatically.
Designed for Contact Centers
Everything you need for the rapid detection and investigation of contact center fraud is available from one place. Access the latest voice biometric analysis, dive further into the uncovered fraud, and report with ease.
Phonexia Orbis Fraud Detect is provided as an easy-to-install solution that can be used out of the box. Whether you want to deploy it on your premises or access it through a private cloud, it can be done seamlessly.
Be effective from day one. As soon as Phonexia Orbis Fraud Detect is installed in your call center, you can set up the automatic voice biometric analysis of call recordings in just a few moments and start discovering fraud immediately.
Key Features
Efficiency goes hand in hand with intuitiveness. Phonexia Orbis Fraud Detect offers a clean, intuitive user interface with every element exactly where you would expect it to be for rapid performance.
Depending on the situation, fraud investigators may require being shown a different set of insights during their work. Phonexia Orbis Fraud Detect makes it extremely easy to define custom fraud detection rules (insights).
Call recordings do not contain 100% of speech from beginning to end. Phonexia Orbis Fraud Detect makes contact center fraud investigations faster with a smart audio player that skips silent parts automatically.
Staying organized is important for a successful fraud investigation. Phonexia Orbis Fraud Detect comes with built-in support for fraud case management to keep all your notes and call recordings easily manageable as needed.
What People Are Saying
Phonexia has a close relationship with the Brno University of Technology, which helps it maintain a strong commitment to innovative technology and forward-looking strategies. Phonexia's focus on innovation will make it a prominent global player. With over 15 years on the market, Phonexia is committed to being a leader in the global voice biometrics industry.
We have been selling Phonexia products in the Asian market for over 3 years now, and we can clearly say that Phonexia products are by far the best ones in the global market. We have encountered some local and global competitors, but we can easily push them off the table by showing how strong and affordable Phonexia products are. Phonexia’s strength comes from a mixture of dedicated genius engineers and down-to-earth, smart business experts who can draw big pictures.
Why Phonexia?
Phonexia solutions are used by law enforcement agencies, such as the German Federal Criminal Police Office (the German equivalent to the FBI), who have strict accuracy expectations.
Phonexia has a close relationship with a NIST-renowned speech research group at the Brno University of Technology, with immediate access to the latest scientific breakthroughs.
Phonexia support is not about solution-evading emails—our European-based team of experts is always happy to help with any challenge you throw at them, as we care about your success.
Request a free online demo and find out how Phonexia Orbis Fraud Detect can help you discover contact center fraud effortlessly.
We will introduce our technologies to you and answer all your questions.
