Phonexia Voice Verify

Phonexia Voice Verify

Authenticate clients reliably based on their voice whenever they reach out to your contact center and greatly improve customer experiences and account security with Phonexia’s AI-powered voice biometrics technology.

Verify Clients by Their Voice with Extremely High Accuracy

Offer your customers a seamless, secure, and passwordless authentication experience by identifying them based on voice biometrics instead of hard-to-remember passwords. Phonexia Voice Verify leverages Phonexia Deep Embeddings™ Speaker Identification technology powered by artificial intelligence to provide extremely fast and accurate speaker verification.

Phonexia Voice Verify is a cutting-edge, REST API-based voice verification solution designed specifically for contact centers to enhance them with an intuitive security layer. Based on voice biometrics, rather than additional security questions, customers can be verified over the phone conveniently after only 3 seconds of free speech with over 96% accuracy out of the box (tested on a real bank's contact center data). The verification's accuracy increases further as the conversation continues.

Aside from natural, voice biometric authentication, the solution helps businesses meet various security regulations, such as PSD2, and shorten the authentication phase of an average call by 30+ seconds, significantly reducing contact center costs.

Phonexia Voice Verify is provided as a virtual appliance that can be deployed on premises or to a private cloud.

How Much Can You Save with Phonexia Voice Verify?

Use our calculator below and discover for yourself how much cost your call center can save with the Phonexia Voice Verify solution.

The total number of call center operators: 10
Please select how many agents work in your call center.
The number of daily calls per operator: 10
Please select how many calls each agent handles per day on average.
Total monthly savings up to: - EUR*
*The cost savings estimation is calculated for the European region.

Would you like to find out in detail how much your organization could save with Phonexia Voice Verify? Contact us directly and get a cost savings estimation tailored specifically for your company.

Key Capabilities

Language Independency

Voice properties are so unique that even when someone tries to speak in a different language or accent, Phonexia Voice Verify can still recognize the speaker.

Free Speech Verification

There is no need to say a specific sentence to be successfully recognized by Phonexia Voice Verify as speakers are identified automatically after only 3 seconds of natural speech.

Easy Calibration

Phonexia Voice Verify can be easily calibrated based on existing data whenever needed to increase speaker verification accuracy even further.

Fast Voice Enrollments

Customer voice enrollments (voiceprint creations) can be performed in just 20 seconds and then compared at anytime with as little as 3 seconds of a customer’s net speech.

Use Cases

Call Centers

Contact centers of banks, retail finance, insurance, telco, and utility companies can verify clients over the phone in just 3 seconds based on their voice and greatly improve customer experience and account security.

Smart IVRs

Interactive Voice Response (IVR) systems can be enhanced with voice verification cababilities to provide clients with a natural way to verify themselves over the phone, making self-service a breeze.


Whether your call center voicebots need to take care of inbound or outbound calls, communication with clients becomes increasingly seamless and efficient, when they can be verified through their voice as they speak.

Conversational AI Platforms

Any type of conversational AI platform (voicebots, chatbots, virtual assistants, speech-based UIs) can benefit from voice verification as it is the fastest and most convenient way to verify a speaking person.

What People Are Saying

Phonexia's voice biometrics allows contact centre agents, smart IVRs, and conversational AI platforms to verify customers' identities rapidly, securely, and precisely. Its forensic-level precision enables organisations to improve customer journeys, combat fraud, and reduce average handling times and cost to serve.

With Phonexia we have found an ideal business ally as they constantly provide us with knowledge, leading-edge technologies and tools to support our development of high-impact business cases. The backup of their team and the permanent support also undoubtedly ratifies our decision to become partners.

We have been selling Phonexia products in the Asian market for over 3 years now, and we can clearly say that Phonexia products are by far the best ones in the global market. We have encountered some local and global competitors, but we can easily push them off the table by showing how strong and affordable Phonexia products are. Phonexia’s strength comes from a mixture of dedicated genius engineers and down-to-earth, smart business experts who can draw big pictures.

Why Phonexia?

Get Your Free Online Demo

Create a voiceprint of your voice and test the voice verification for yourself with the Phonexia Voice Verify demo.

  1. Register yourself to access the demo
  2. Follow the instructions sent in an email
  3. Verify your voice in 3 seconds

We will introduce our technologies to you and answer all your questions.