Uncover business insights from speech automatically, understand the full context of conversations between your clients and agents, and improve customer experiences with real-time speech analytics.
Optimize processes and discover bottlenecks with highly detailed speech analytics, giving you insights about your agents’ conversations with customers and other related demographics.
Advance your contact center agents based on comprehensive feedback gathered automatically from each call and ensure an outstanding customer experience for your clients.
Identify cross-selling and up-selling opportunities with real-time detection of specific topics during conversations, automatically suggesting to your agents hard-to-resist deals for your customers.
Make business decisions based on the full context of your speech data uncovered by Phonexia's cutting-edge speech technologies. Tap into every crucial insight hidden in speech, analyze 100% of your contact center’s phone conversations in real time, and process large amounts of audio data extremely fast based on every important keyword and the speaker’s demographic information to enhance your business in the most optimal way.
Transcribe calls automatically with Speech to Text and always have the most recent overview about the nature of the conversations between your agents and customers. Detect keywords during speech in real time, identify trends and emerging situations based on surges in calls with specific topics, and search transcriptions for any other insights rapidly.
Easily analyze every discussion your contact center agents have with customers over the phone. With the combination of Speaker Diarization and Voice Activity Detection technologies, you can automatically track and timestamp every interaction in a call, effectively uncovering all cross-talking and silent spots and measuring their length.
Get a clear demographic picture of the customers reaching out to your contact centers. Combine Gender Identification and Language and Dialect Identification technologies to categorize persons effortlessly and automatically based on their voice, targeting them more easily with campaigns and solving their challenges faster.
Train your contact center professionals based on the analysis of their interactions extracted from all their calls with customers. Eliminate manual listening to calls and use Phonexia speech technologies instead to check automatically whether your agents followed a dialog script, did not engage too much in a cross-talk, and avoided unnecessary silence.
Home Credit Case Study
Learn how Home Credit streamlined its call center operators’ work and increased customer satisfaction through speech analytics powered by Phonexia speech technologies.
Read Case Studyinnogy Case Study
Learn about the call center challenges that innogy solved successfully with Phonexia’s innovative speech recognition technologies enabling automatic call topic detection, greater call center efficiency, and increased up-selling.
Read Case StudyWhat People Are Saying
Thanks to the use of speech technologies, we have opened the door to a very advanced analysis of all ongoing calls. It allows us to improve our business significantly and respond more quickly to customer requirements. Last but not least, it is an interesting competitive advantage.
We have been selling Phonexia products in the Asian market for over 3 years now, and we can clearly say that Phonexia products are by far the best ones in the global market. We have encountered some local and global competitors, but we can easily push them off the table by showing how strong and affordable Phonexia products are. Phonexia’s strength comes from a mixture of dedicated genius engineers and down-to-earth, smart business experts who can draw big pictures.
Used Technologies
Converts speech into plain text, supporting automatic transcription from 16 languages out of the box.
Recognizes the language and dialect of a speaker based on their speech, regardless of the words spoken.
Identifies how many speakers are speaking in an audio recording and labels their appearances in the speech.
Recognizes whether a person is a male or female based on their voice, regardless of the words and language spoken.
Detects which parts of audio recordings contain speech, marking the exact position of speech and non-speech content.
Measures the quality of speech in audio recordings, considering various parameters such as noise levels.
Detects if selected keywords occur in speech, and if they do, marks their exact location in the speech.
Schedule a free demo with our experts to see for yourself how Phonexia speech technologies can help your business with speech analytics.
We will show you a free demo of Phonexia speech technologies and the ways you can use them to perform detailed speech analytics.
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