Marek Klimes, Author PHONEXIA

Marek Klimes

Marek is Phonexia’s Area Sales Manager, focusing on the delivery of speech technologies for the commercial market. Having joined Phonexia in 2016, his experience ranges from the coordination of international projects to the delivery of highly complex and innovative use cases with Phonexia partners. Marek holds a master's degree in economics and business.

How Smart Are Today's Voicebots and Virtual Assistants?

Blog, October 12, 2020

The market is full of solutions that offer voice-based automation and promise seamless handling of calls, increased NPS, and reduced costs. But how smart are these voicebots and virtual assistants in reality?