December 23, 2019
By Pavel Jiřík in Blog
If you are into customer experience and wonder about the upcoming trends for contact centers in 2020, then look no further as we put together a comprehensive list of contact center events you cannot miss in 2020!
With so much happening in the contact center ecosystem, it can be difficult to keep track of all the relevant conferences and events, and even more challenging to pick the best ones to attend.
Therefore, we would like to introduce you to our list of the top 11 contact center conferences you cannot miss in 2020! It covers topics such as customer service, customer experience, contact center optimization, customer intelligence, contact center management, and many others.
Are you focused on the European market? Would you like to see the latest trends in Africa or Asia? We covered all the continents for you and hope to see you at some of them!
Customer Contact Week Nashville
#1 Place for Customer Experience Leaders
January 28-31, 2020
CCW – expo and conference in one is the world´s largest customer contact event series for over 20 years.
Join more than 3,000 attendees to use networking opportunities, share your strategies, case studies, to find out about the emerging technologies, and learn from the industry leaders with similar problems.
Future of the Contact Center
Future of the Contact Center Conference
February 13, 2020
Do you want to know how to deliver customer insight that is needed in a business environment?
Visit this one-day conference full of the tools, strategies, and techniques on how to deliver successful contact center strategies in this brave new technology-driven, customer-centric world.
The International Conference and Trade Show for Innovative Customer Dialogue
March 2-5, 2020
If you are interested in topics such as innovation, digitalization, artificial intelligence, contact center management, or customer dialogue and communication, this conference and trade show is perfect for you!
Among other things, you will learn what three factors for excellent customer experience are, how customers re-experience retail, or how you can achieve excellent customer service through happy workplaces.
CX Leaders week
Customer Experience Innovation in the New Digital Economy
March 2-5, 2020
This four-day-long event, held in Singapore, will be all about high-impact discussions, industry-specific CX trends, and developments.
It will give you insight into financial services, telecommunications, utilities, and provide you valuable insights on instilling customer-centricity across your organization.
Call and Contact Centers
The Europe´s Leading Call & Contact Center Show
March 18-19, 2020
This London expo is the place to be if you want to network with 15,000 keen attendees, meet face to face over 500 leading suppliers and leaders from the biggest brands.
Two days full of showcasing the latest and most effective technologies, strategies, advancements, and tools which can drive your organization forward.
The call and contact center event, full of consultations, seminars, product demonstrations, and personal experiences, definitely worth the visiting!
12th Annual Customer Experience Management in Telecom Summit
Customer Experience Summit
April 21-23, 2020
This interactive telecommunication customer experience summit will host speakers from the world´s leading companies, who will give you valuable tips, ideas, and insights on how to transform your business into one your customers will be satisfied with.
Some of the hot topics discussed at this event that you can look forward to are personalized customer approach, AI and digitalization, customer experience strategies, or creating a customer-centric culture.
The Customer Service Summit
The USA’s Best Customer Service Conference
June 8-9, 2020
San Diego, USA
"Experience is the future" is the main motto of this year! The mission of this summit is to give leaders the tools and strategies to exceed customer expectations.
They have invited leading customer expert executives and influential brands to support and deliver an unforgettable experience.
70% end-user attendance, 300+ customer service leaders, 30+ leading speakers – this could be beneficial two days out of your office!
Identity Week London 2020
The European World-class Event
June 9-11, 2020
Identity week hosts three co-located events – Digital ID, Planet Biometrics, and SDW, all focused on security and identity. Around 80 nations and leading biometric exhibitors from across the world will join this world-class event.
Don´t miss the exciting start-up zone, facilitated networking opportunities, in-depth analysis, insights and case studies, or free visitor entry and seminars.
So will we meet in London?
Customer Experience Management
A Practical Journey Through Customer Centricity
August 5-6, 2020
Cape Town, Africa
Thanks to this African summit held in Cape Town, you will have a chance to meet exclusive leaders spanning all industries across Africa, a variety of innovative, disruptive brands and top CX innovators who will share with you their personal experiences. During 60 minutes of interactive workshops and business meetings, you can share practical knowledge, detailed stories, and engage in discussion surrounding CX trends.
The Future of Commerce in Philippines
September 30 - October 1, 2020
Seamless Philippines – this large-scale exhibition, featuring the latest technologies, is mainly focused on digital payments, banking, e-commerce, and retail.
It brings together the entire commerce ecosystem, and you can enjoy more than 150 exhibitors and 200 speakers who will share with you big ideas and top industry trends and technologies.
You shouldn´t miss this one as the market in the Philippines is very exciting, and rapidly expanding!
Customer Engagement Technology Conference
CET World Series Customer Engagement Technology
CET is the tech-driven event that emphasizes optimizing customer touchpoints and which can help you to find solutions that will keep your organization relevant towards how you engage your customers.
The agenda will include key topics such as eCommerce, customer & user experience, contact centers, or artificial intelligence. Some of the other themes that CET Dubai will address will be chatbots in contact centers, CRM, or Customer analytics.
Don´t miss participation at this longest-running CX and digital conference in the Middle East!
So which ones are you going to visit for sure?