Phonexia Speech Analytics lets you analyze all conversations in real time, and automatically check your agents’ script compliance including the key conversation parameters such as silent spots, monolog versus dialog, and agents’ reaction times. Your supervisors can fully focus on your agents’ improvements so that your customers can enjoy the best customer experience. At the same time, you can use Phonexia Voice Biometrics technology to recognize clients instantly and accurately based on their voice and provide them with a truly impressive experience.
Content Analysis
All your calls are transcribed using a combination of Speech to Text and Keyword Spotting technology. This allows you to search for specific words and phrases quickly, without the need to listen to audio recordings, and report immediately.
Demographic Information
Get a clear demographic picture of your call center traffic. With Gender Identification and Language and Dialect Identification technology, you can automatically segment every one of your clients and optimize your campaigns for perfect targeting.
Script Alignment
Analyze and keep track of the quality of your agents’ script alignment. Detect and gather all important information from any call’s content so that you can increase your agents’ performance, eliminate invalid calls, and automatically classify the calls.
Voice Authentication
Identify callers by their voice with Speaker Identification and offer them a top-class experience with a significantly reduced number of security questions. Automatically detect identity frauds when someone claims to be a specific person but their voice doesn’t match.
