Comply with the strictest security standards, prevent social engineering fraud, increase account security, and improve customer experience with passive voice biometric authentication.
Voice authentication shortens the call’s verification phase by over 20 seconds, allowing call center agents to spend time on the client’s request instead of lengthy knowledge-based verification.
The passwordless nature of voice biometric authentication makes it a convenient option for complying with security standards such as PCI or PSD2 without creating an extra hassle for clients.
Cybercrime and social engineering are advancing fast. The automatic background verification of a client’s voice is a seamless way to detect any fraudulent attempts made over the phone.
Continually rising security standards and increased cybercrime sophistication put enormous pressure on banks, insurance companies, and other financial services providers to maintain high account security while keeping clients’ access over the phone as convenient as possible. By enhancing multi-factor authentication with passive voice biometric authentication, clients can be verified seamlessly as they speak in just a few seconds and without the need to remember other security questions.
Passwords can be discovered, reference numbers obtained, smartphones stolen. The only thing that always enables clients to verify their identity over the phone is the uniqueness of their voice. Passive voice biometric authentication allows clients to speak freely about their request—without forcing them to say a specific phrase—while their voice is analyzed seamlessly in the background to prove their identity as they are speaking.
Multi-factor authentication enhanced with a voice biometric factor makes it easier for banks and financial services providers to comply with the strictest requirements of various data privacy regulations such as the Gramm–Leach–Bliley Act (GLBA), General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS), or Payment Services Directive (PSD2).
In a world where time is money, no one likes to waste time on knowledge-based authentication unless absolutely necessary. Voice authentication is a much faster way to authenticate a client over the phone. With Speaker Identification technology, your financial institution can authenticate clients in just three seconds with over 96% accuracy out of the box (tested on a real bank's contact center data). The authentication’s accuracy increases further as the conversation continues.
Voice authentication is a perfect way to improve not only account security but also the customer experience of every client reaching out to a contact center. They can simply start speaking to a contact center operator about their request right away, without the necessity of answering multiple security questions first, and the authentication is done seamlessly in a few seconds in the background based on their voice.
Regardless of the language, accent, or words spoken, the unique properties of the human voice remain the same. Therefore, whether your contact centers provide services to local customers or need to take care of global customers who speak different languages, voice biometric authentication is always able to authenticate clients reliably, quickly, and seamlessly over the phone.
Social engineering is becoming increasingly sophisticated and cybercrime entities are employing advanced methods to overcome the security measures of financial systems. Voice biometric authentication enables banks and financial services providers with natural, automatic, and real-time detection of any fraudulent attempts to access clients’ accounts.
What People Are Saying
Only a few authentication providers can deliver precise, safe, and smart solutions that address security and CX requirements as well as challenges. Phonexia has been able to recognise these market demands and translate its experience and insights into exceptional, tangible, and innovative solutions.
With Phonexia we have found an ideal business ally as they constantly provide us with knowledge, leading-edge technologies and tools to support our development of high-impact business cases. The backup of their team and the permanent support also undoubtedly ratifies our decision to become partners.
We have been selling Phonexia products in the Asian market for over 3 years now, and we can clearly say that Phonexia products are by far the best ones in the global market. We have encountered some local and global competitors, but we can easily push them off the table by showing how strong and affordable Phonexia products are. Phonexia’s strength comes from a mixture of dedicated genius engineers and down-to-earth, smart business experts who can draw big pictures.
Create a voiceprint of your voice and test voice recognition for yourself with the Phonexia Speaker Identification demo.
We will introduce our technologies to you and answer all your questions.
