Enabling Frictionless Conversational Phone Bots Through Voice Biometrics
February 22, 2022
By Pavel Jiřík in Blog
This content was originally published by our partner Cognigy.
There is nothing more intuitive than having a natural conversation with a voicebot where users don't have to think about a list of alternatives to pick from or utter a specific passphrase. Instead, they can just say what they want, and the voicebot answers quickly.
But what if the voicebot has to process personal or business-critical data? In such a scenario, it is extremely important to not only ensure a seamless and fast customer experience but also to keep access to a user's data safe and secure.
By integrating cutting-edge voice verification solutions with conversational IVRs, organizations can execute effortless end-to-end authentication and fraud prevention by verifying users' identities with the voice within seconds. Overall, it streamlines the whole process of user identification and authentication to deliver a personalized user experience.
Watch the video below to see how Phonexia's AI-powered voice biometrics technology works in conjunction with Cognigy.AI to enable a frictionless conversational experience while maintaining security robustness.